PlanMy Fit Single Case Study – Trusted IT Solutions & Services for Business |

PlanMyFit / AI-Powered Fitness

Scaling Personalized Training with MERN and AI

A robust synergy of MERN stack architecture and AI-driven data analysis engineered to deliver a seamless, personalized, and high-performance digital fitness experience.

Technologies we used

Project Overview

This project was focused on helping [Client Name] enhance their online presence and customer experience.

The goal was to create a modern, high-performing digital platform that reflects their brand identity and drives measurable results.

Industry:

SaaS / Customer Service

Timeline:

6 Months

Deliverables:

Web Platform Development, AI Integration, Cloud Infrastructure.

Result:

25% Reduction in Support Ticket Volume.

Challenges

The client was struggling with high support costs, long customer wait times, and poor customer satisfaction.

We identified critical issues including a rigid legacy infrastructure, an ineffective self-service portal, and a complete absence of scalable automation.

The Strategy

We engineered a scalable solution leveraging the MERN stack, focusing on AI-driven ticket routing and a high-performance self-service portal to reduce manual effort.

Our strategy began with a legacy system audit and a detailed customer support journey mapping to inform the new MERN architecture and AI model design.

Visual Element: Phased Development Flow — Audit & Analysis → Architecture Design → AI Model Training → Deployment & Optimization

Execution & Implementation

Using a blend of the MERN stack and advanced AI tooling, we executed a platform that is both functionally flawless and technically powerful.

From the React-based self-service UI to the Node.js/Express backend automation, every component was custom-built to ensure maximum scalability and reliable performance.

The Results

The redesigned digital ecosystem achieved measurable results within 60 days.

25% Reduction in Ticket Volume

15% Increase in CSAT Score

35% Decrease in Operational Costs

Real-time Issue Resolution

What Our Clients Say

Mary Crider

“Understands how to improve stylesheets and fixed items we didn’t realize were flawed. If you’re able to communicate effectively you will get the result you’re asking for. We appreciate their efforts and recommend them for quality work!”

Strive Marketing

“Sachin is a very talented web developer. He meets deadlines, is responsive, communicates well, very knowledgable, and great at what he does. I highly recommend him.”

Archval LLC

“I recommend Sachin and team for any FE, UI/UX, SEO and website building initiatives.”

Strive Marketing

“Sachin is amazing to work with. Reliable, prompt, and knowledgeable. I highly recommend him!”

G.R. Homa

“Working with Sachin has been nothing short of a game-changer. He’s not just a WordPress expert—He’s an amazing developer with an intuitive grasp of both the technical and strategic sides of a project. From the moment we started working together, it was clear he brings not only deep expertise but also a rare ability to see the big picture and execute with precision.”

Jean-Claude Kuehne

“Sahin got a website with a lot of HTML errors, which was programmed very poorly with a sub-par page speed. After only 2 days, almost 400 HTML errors were fixed, the page speed was incredibly fast and the site was very stable.And this at a very good price. Gladly again at any time.”

Ready to Build Your Success Story?

The redesigned website delivered measurable improvements within the first month.